Be Demanding

7. August 2018 08:17

Everyone knows you should be demanding of your employees, but that’s not the intent here.  It’s about your vendors, suppliers, and distributors, and how you should demand A TON of them. Not just a little bit, but A TON. Make them work for you.

Why should you do this? It’s all about customer service and the environment you’ve created to push everything “upstream” as far as necessary. Make them contribute to your efforts to make your entire operation more efficient.

How do you do this? For example, you should insist that your vendors provide sheet materials to match your production demands. Perhaps it’s having them deliver smaller quantities of whatever you need when you need it – and not at any greater cost to you. Yes, you can do this. Yes, they will complain but they should comply in the end.  It’s in their best interest to keep you as a valued customer. If they do not have the capability or capacity to do this, then perhaps you need to find a new vendor who can.

Your vendor exists to serve you – not the other way around. Your vendor should be focused on making your business more profitable. This is in their best interest, and they know it. It’s what keeps them in business. Your success is their business.

To learn more, register to attend “The Power of Leadership” presented by Guy Bucey during IWF 2018.


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